WHAT IS YOUR REFUND POLICY?
Tickets are nonrefundable. No refunds, credits or exchanges will be given in the case of no-shows or late arrivals (defined as arriving more than ten minutes past the tour start time). As such we highly recommend you arrive 15 minutes prior to the scheduled tour start time, and utilize the maps provided with your ticket confirmation, to ensure you are at the starting point in time to locate and meet your tour. No exceptions will be made to this refund policy.
For information on our Private Tour weather and lateness policies, please visit our Private Tours page.
We thank you for respecting our company policies.
WHAT IF IT RAINS?
Tours run rain or shine, so please be sure to dress for the weather and bring appropriate footwear and/or rain and snow gear if applicable. Tours may be amended in order to accommodate our guests comfortably in the event of unpleasant weather.
WEATHER RELATED CANCELLATION POLICY
In rare cases, extreme weather makes it dangerous or impossible to run a tour as scheduled. In the event extreme weather conditions prevent us from running a tour as scheduled, our staff will inform all ticket-holders as soon as possible and you will automatically be given a rain check to take any other regularly scheduled public tour at your convenience (subject to availability). Rain checks are transferable and they do not expire.
DO I HAVE TO BUY TICKETS IN ADVANCE?
Yes, it is the only way to guarantee your spot on a tour. We currently do not offer on-site ticket purchase.
ARE YOUR TOURS SCARY? DISTURBING? ENTERTAINING? WHAT CAN I EXPECT?
Our tours aren’t scary …
The goal of our tours isn’t to produce a momentary sensation of fear but rather to communicate deeply unsettling stories that will stay with you long after the tour is done. Our emphasis on strange-but-true stories and history means that there is no active ghost-hunting aspect to any of these tours, and it is unlikely you will spooked by supernatural entities, or even encounter any.
But they might be disturbing to some …
Boroughs of the Dead tours do cover topics that are dark and may be potentially upsetting in nature. Potential topics may include death, including the death of children and animals; general violence; gang violence; riots; slavery; prostitution; murder; piracy and illegal/criminal activities; drugs, alcohol and illicit substances; rape; abortion; war; torture; dismemberment; mental illness; suicide; disease; discussions of the afterlife and spirit world; and grave-robbing. Whether you find this scary/disturbing depends on your point of view. Personally, we tend to find humans and the things they’ve done to each other far more terrifying than any ghost.
So… are the tours fun?
We think they are! NYC’s histories and ghost stories are bonkers, and these stories are absolutely fascinating and entertaining. And while we do approach every story we tell with nuance and respect, gallows humor exists for a reason. Sometimes being irreverent isn’t appropriate, but sometimes you have to laugh to keep from screaming.
You be the judge.
DO YOU WEAR COSTUMES?
SHOULD I TIP MY GUIDE?
YES! Our guides work hard and tips are appreciated. The amount you tip is up to you and your budget, and how much you enjoyed the tour. Good reviews on Google, Yelp, and TripAdvisor are another great way to show additional appreciation for your guide. These people are incredible, really. Please see the Our Guides page on our website for more information about our amazing, talented guides!
WHICH TOUR DO YOU RECOMMEND?
If you’re interested in the history of the Spiritualist movement, or you simply enjoy strolling in cemeteries, you might like Spiritualists of Green-Wood Cemetery. If you have a literary bent or are a fan of Edgar Allan Poe, we can recommend Edgar Allan Poe’s Greenwich Village, a walk through the poet’s stomping grounds in the 1840s.
If you do believe in spooks, we can recommend our two Greenwich Village Ghost Tours. Each stop has been carefully selected based on several years’ research and experience leading tours in the West Village and Greenwich Village. Finally, Dark Histories of Lower Manhattan wends its way through Lower Manhattan — one of the oldest and most haunted areas in the city — and features a lot of history along with its ghost stories. Ghosts of the Titanic remains ever popular, though we only offer it once a year, on April 14th and/or 15th. If you just can’t wait til then, we do offer private tours of our Titanic walk, or any of our ghost walks.
I SEE A TOUR ON YOUR WEBSITE BUT IT ISN'T LISTED ON YOUR SCHEDULE. CAN I STILL TAKE THIS TOUR?
DO YOU OFFER PRIVATE, GROUP, OR CUSTOMIZED TOURS?
CAN I BRING MY KID? CAN I BRING MY DOG?
Generally, our tours are not recommended for children under 12. Boroughs of the Dead tours cover topics that are “dark” and may be potentially disturbing in nature. See “Are Your Tours Scary?” above. Bring your children at your own discretion, but please know that we do not personally consider our tours family-friendly.
As for dogs, we love them but for liability reasons they are not allowed on our tours.
HOW MUCH “WALKING” DOES THIS WALKING TOUR HAVE ANYWAY?
Most of these tours entail about 1.2 miles of walking in a roughly 90-minute to two-hour period. Only take on what you can handle. The Green-Wood Cemetery and Central Park tours are not recommended for those who have trouble on steep or hilly areas, contain some stairs, and are not recommended for anyone with a stroller.
All of our other tours take place on NYC streets and sidewalks and are wheelchair accessible (please be advised however that the Brooklyn Heights tour contains some steep hills and narrow sidewalks).
DO WE GO INSIDE ANYWHERE?
ARE THERE REST STOPS?
WHERE DO THE TOURS END?
*** Please note: end points are all subject to change, as routes may change unexpectedly during a tour for reasons beyond our control. All of the following end points are approximate. *** West Village Ghosts usually ends near 7th Avenue and Christopher Street; the East Village Ghosts tour ends near Washington Square; Haunted Brooklyn Heights ends near Court Street and Pacific; Haunting Histories and Legends of Astoria ends near Astoria Park; and Forgotten Dark Histories of Lower Manhattan ends near City Hall Park. The best way to determine a more precise end point for your tour is to ask your guide.
HOW MANY CUSTOMERS DO YOU HAVE PER TOUR?
We keep our group sizes small. Normally our groups range from 10 – 15 people, with slightly higher numbers in October. We cap our group sizes at 20 people maximum (25 in park and cemetery tours) to ensure a high quality experience for everyone. In the event fewer than 4 people sign up for a tour, the tour may be canceled at the discretion of Boroughs of the Dead.
ARE YOU OPEN YEAR-ROUND?
We are open March through December (excluding August). We are closed in January, February, and August and do not offer public or private tours during these times.