FAQ

Our guides usually stay at the meeting point for about 10 minutes after the tour start time. Check your ticket for the “Late Arrivals Information” section: the second stop on the tour will be listed there.

We can’t guarantee you will be able to catch up with your guide if you are late, and no refunds or exchanges will be given if you arrive late and miss your tour, so please try to arrive 15 minutes before the tour start time.

For information on our Private Tour lateness policy, please visit our Private Tours page.

Please email [email protected] to get in touch. We respond quickly!

YES! Our guides work hard and tips are appreciated. The amount you tip is up to you and your budget, and how much you enjoyed the tour. Good reviews on Google, Yelp, and Tripadvisor are another great way to show additional appreciation for your guide. Please see the Our Guides page on our website for more information about our amazing, talented guides!

Tours run rain or shine, so please be sure to dress for the weather and bring appropriate footwear and/or rain and snow gear if applicable. Tours may be postponed or amended in order to accommodate our guests comfortably in the event of unpleasant weather.

In rare cases, extreme weather makes it dangerous or impossible to run a tour as scheduled. If this happens, we will postpone the tour. Our staff will inform all ticket-holders as soon as possible and you will be given a rain check to take any other regularly scheduled public tour at your convenience. Rain checks are transferable and they do not expire.

For information on our Private Tour weather policies, please visit our Private Tours page.

All of our tickets are final sale but exchanges or credits can be provided on request.

In order to keep group sizes under control, we currently do not offer on-site ticket purchase. But you can always email us and we will gladly add you to a wait list.

Please note: Advance tickets are the only way to guarantee your spot on a tour.

All of our tickets are final sale. Exchanges can be provided on request, pending availability. No refunds, credits or exchanges will be given in the case of no-shows or late arrivals. If we cancel a tour, we will provide you with a gift card or issue a refund at your request.

For information on our Private Tour refund policies, please visit our Private Tours page.

Our tours are approximately 90-minutes to two hours long and about 1.5 miles in length. End points vary by tour, but we generally try to end no further than a 15-minute walk from the tour start point. Tours do not end where they began; check your ticket or individual tour listings for start and end points.

With the exception of Green-Wood Cemetery, which does have hilly terrain, our tours are wheelchair and motor-scooter accessible.

Most of our tours are two hours or less, therefore there are no rest stops or breaks on the tour.

No. As with most city walking tours, all of our stories are told in outdoor areas in public places such as parks and sidewalks. Many of the stories told on our tours concern private homes, museums and historic houses, cemeteries, and other areas with limited public access; as such our stories are told on the sidewalks nearby or in front of these places. Very few ghost tours in the city actually go inside any of the locations for the reasons mentioned above. We never enter any areas illegally or without permission.

We are open March through December. We offer a limited selection of private and specialty tours in January and February. Please refer to our Calendar to see what we currently have on offer. Our tour schedule is usually posted 2-3 months in advance.

No. Please see our “About Us” page for more about our approach to ghost tours.

Generally our tours are not recommended for children under 12. Boroughs of the Dead tours cover topics that are “dark” and may be potentially disturbing in nature; they are also very history-based and bring up some complex subjects. Bring your children at your own discretion, but please know that we do not personally consider our tours family-friendly. The one exception is “Ghosts of Christmas Past,” for which we offer a “Spooky Kid” ticket option during the holiday season.

As for dogs, we love them but for liability reasons they are not allowed on our tours.

We’re so glad you asked! A review on Google, Yelp, or Tripadvisor is a great way to help our business. Other things you can do: Tell your friends, buy our books (you’ll find them in our guide bios) and if you’re really on a roll, you can fill out this survey.